October 2019 Missed Appointments
In Novenmer 2019, the practice offered 4246 appointments across the GP's, nurses and allied health professionals. Of these, 171 pre-booked appointments were not attended, which equates to 36 hours 26 minutes of wasted appointments.
If you are unable to attend a pre-booked appointment please contact the surgery on 01274 697600 to cancel no later than 30 minutes before the appointment is due to start, to give a chance to use that appointment for another patient. Cancellations later than this will be considered as a non-attended appointment. Patients who repeatedly fail to attend pre-booked appointments will be removed from the practice list and will find themselves having to register at another surgery.
Missed Appointments in 2018- Gulp
During 2018, the practice offered 54 647 appointments across the GP's, nurses and allied health professionals. Of these, 1634 pre-booked appointments were not attended, which equates to 400 hours 57 minutes of surgery time.
Or to put this another way, 10.5 working weeks for a full-time clinician.