How to sign-up for online services
It is not hard to start using online services. Your surgery will need to check who you are to make sure you only see your record and not someone else’s. Just like your bank or the post office when you pick up a parcel, your surgery wants to protect your records from people who are not allowed to see them. The steps below explain how this works.
Tell your GP surgery you would like to start using online services.
Your surgery will give you a short form to fill in and sign to confirm you agree with the information on the form.
Your surgery will then check you are who you say you are. They will do this in one of three ways: Photo ID and proof of address, for example, a passport or driving licence and a bank statement or council tax statement.
If you do not have any ID and are well known to your surgery, a member of staff may be able to confirm your identity.
If you do not have any ID and are not well known to your surgery, they may ask you questions about the information in your GP record to confirm the record is really yours.
Your surgery will then give you a letter with your unique username and password. It will also tell you about the website where you can log in and start using online services.
When you ask your surgery to register you for online services, they might discuss with you why you want to use these services. For example, if they think your record may be seen by someone who shouldn’t see it, they might decide to give you access to book appointments or order your repeat prescriptions only. If your surgery doesn’t think it is in your interest to use GP online services, they will discuss their reasons with you.