Welcome to Low Moor
All our telephone calls, both incoming and outgoing, are recorded for monitoring and training purposes.
The Practice will be shut from 1230hrs Wed 29 Jun 22 until 0800hrs Thu 30 Jun 22. This includes the administrative phone lines. Medical issues will still be dealt with by our Out Of Hours service Local Care Direct.
As from Wed 22 Jun 22 and until further notice, the front Reception Desk will not be manned until 0820hrs. Patients booking in for appointments must use the self check-in screen.
Appropriate Face Coverings MUST be worn
Until we receive specific (new) direction, and in our pursuit of ensuring everyone's continued safety for both patients and staff - in order to carry on accessing services at Low Moor Medical Practice, all patients are required to continue wearing the appropriate face coverings until further notice. Patients exempt face masks are to wear a visor and/or speak to their GP.
Patient Access to Medical Records
For those patient who have access to their medical records, you may have sight of test results before the GP/Clinician has had a chance to contact you and discuss them. We will try and keep these instances to a minimum. We apologise in advance for any distress this may cause.
UNTIL FURTHER NOTICE
Patients are able to walk into the Practice and request an appointment and drop-off samples. The Practice is initially offering a telephone appointment system. A Clinician will contact you during the day to deal with your concern; a F2F appointment will be offered if the Clinician deems it appropriate.
COVID Vaccination Certificates
Please do not contact the Practice enquiring about COVID vaccination certification.
We are unable to issue this certificate at the practice.
Please see https://www.gov.uk/guidance/demonstrating-your-covid-19-vaccination-status-when-travelling-abroad for further information.
Proof of your vaccination status will be available on the NHSapp, which is also valuable for accessing your health records and ordering repeat prescriptions.
The NHSapp can be downloaded from https://apps.apple.com/gb/app/nhs-app/id1388411277 for iPhone or https://play.google.com/store/apps/details?id=com.nhs.online.nhsonline for android.
Alternatively you can call the NHS helpline on 119 (from 17 May) and ask for a letter to be posted to you. This must be at least 5 days after you’ve completed your course of the vaccine, the letter may to take up to 5 days to reach you.
CORONA VIRUS (COVID-19)
DO NOT COME INTO THE SURGERY!
DO NOT GO TO A&E!
DO NOT GO TO A PHARMACIST!
YOU DO NOT NEED TO PHONE NHS 111 unless:
- you feel you cannot cope with you symptoms at home,
- your condition gets worse,
- your symptoms do not get better after 10 days.
Only call 111 if you cannot get help online