In June 2019, the practice offered 4214 appointments across the GP's, nurses and allied health professionals. Of these, 120 prebooked appointments were not attended, which equates to 32 hours 25 minutes of wasted appointment.
If you are unable to attend a prebooked appointment please contact the surgery on 01274 697600 to cancel no later than 30 minutes before the appointment is due to start, to give a chance to use that appointment for another patient. Cancellations later than this will be considered as non-attended appointment. Patients who repeatedly fail to attend prebooked appointments will be removed from the practice list and will find themselves having to register at another surgery.
Missed Appointments in 2018- Gulp
During 2018, the practice offered 54 647 appointments across the GP's, nurses and allied health professionals. Of these, 1634 prebooked appointments were not attended, which equates to 400 hours 57 minutes of surgery time.
Or to put this another way, 10.5 working weeks for a full time clinician.