The right care from the right person, first time
When you ring to book an appointment, you might notice our reception team will ask
you for a brief outline of how we can help you.
This is because we have introduced something called Care Navigation. It means our
reception team has been trained to ensure they can help you to find the best service for your
needs, so you can receive the right care more quickly. Anything you share with our team will
be kept confidential.
Through this specialist training, our team will be able to direct you to the most appropriate
clinician or service for your needs.
Our reception team will never offer clinical advice. Instead, this new way of working is about
offering you the choice to see more appropriate professionals in our practice team or even
somewhere else. If they can deal with the problem directly, it will often be quicker and means
you may not need to see a GP at all.ebsite
By working this way, it helps to free-up time for GPs to care for patients with complex or
serious health conditions that can only be managed by a doctor. More importantly though, it
means people are seen first by the clinician that is best placed to help you with your health
Helping you to choose
The choice is always yours though. It is completely up to you if you want to share
information with our reception team.
You will never be refused a GP appointment but we hope next time you contact our practice
and speak with our reception team you will see the value of seeing another healthcare
professional if they are able to help.
You can find out more about Care Navigation by taking a look at our frequently asked
questions, by picking up a leaflet or by speaking to a member of our practice team.
Appointments are bookable up to 2 days in advance but we also have a limited number of appointments available up to 2 weeks in advance These are at the end of the working day to allow workers time to arrange their shifts. The phones are automatically switched on at 8.00am
Appointments are made for one person only, if more members of your family need to see the doctor please advise the receptionist when booking and you will be given the appropriate number of appointments. Appointments are for 10 minutes only during which time the doctor will only be able to deal with one issue. If you feel that your problem will take longer please discuss with the receptionist. You may request an appointment with any of our doctors, however we cannot guarantee that they will always be available. All our doctors have access to your records and will be able to help you.
We offer a number of workers appointments on Monday evening from 6.30pm to 7.30pm with either a doctor or with a Nurse Practitioner. Please call the reception in advance to book one of these sessions. Unfortunately at this time we are unable to offer a nurses appointment during this period. N.B. Our Nurse Practitioners are able to diagnose, prescribe and refer patients on, they are unable to offer Fit Notes (usually known as sick notes).
If you can’t attend an appointment for any reason please let us know no later than 30 minutes prior to your appoinment. Another patient may be able to use the time.
If you are seeing the doctor regarding a urinary problem please bring a urine sample with you to your appointment for testing. Sample bottles can be collected from the reception.