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Noticeboard

Appointment Reminders

Would you like a reminder of your appointment time and date sending to your mobile phone? If so please contact the reception team on 01274 697600.

Patients Not Attending

During May 2015, 77 patients failed to attend a prebooked appointment with one of the doctors wasting 13hrs 20mins of surgery time.

61 patients didn't attend prebooked nurse appointments wasting 16hrs 20mins of surgery time and 18 patients didn't attend with the attached teams (physio etc) wasting 7hrs 35mins.

Repeated missed appointment will result in the patient being removed from the practice list and will need to register at another surgery.

Electronic Prescribing

In May 2015,the practice and its pharmacies went live on a system called Electronic Prescribing. Initially this will be used just for patients who have regular repeat medications. This system has the benefit of a greater security between the practice and the pharmacy. As a practice, we encourage all our patients to have a conversation with their pharmacy about the scheme and make a nomination of receiving pharmacy as soon as possible. Please note patients who already have a chemist receiving their prescriptions still need to have this conversation at the pharmacy.

Low Moor Medical Practice Needs You

to become a Practice Health Champion!

Are you interested in health and would like to encourage others to improve their health and wellbeing? Practice Health Champions volunteer with their GP Practice to deliver health and wellbeing activities to patients and the wider community. To become a Practice Health Champion you will need to attend a 2 day training course which will develop your knowledge, skills, experience and passion. Following this the Practice Health Champions will volunteer with the practice for approximately 3 hours per week. The Practice Health Champions will meet regularly with GP practice staff to identify and explore health concerns and issues which affect patients of the practice.

For more information contact 01274 322662, email practice.champions@bdct.nhs.uk. Application forms are available from the above or the practice reception. Closing date for application is 4th July 2015.

The Practice Health Champions project is delivered by Bradford District Care Foundation Trust. 

Practice Policies

Confidentiality & Medical Records

Locked blue folderThe practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Access to Records

In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.


Complaints Policy

registration1If you wish to make a complaint, please write to our Practice Manager.  He will take full details of your complaint and decide how best to undertake the investigation.  Your complaint will be acknowledged within two working days.

We think it is important to deal with complaints swiftly so you will normally be offered an appointment for a meeting to discuss matters within seven days.  Occasionally, if we have to make a lot of enquiries, it might take a little longer, but we will keep you informed.  Wherever possible, we will provide you with an explanation and details of any course of action that may be required, within two weeks (10 working days).  You may bring a friend or relative with you to the meeting.

We will try to address your concerns fully, provide you with an explanation and discuss any action that may be needed.  We hope that, at the end of the meeting, you will feel satisfied that we have dealt with the matter thoroughly.  However, if this is not possible and you wish to continue with your complaint, we will direct you to the appropriate authorities who will be able to help you.

If you are not happy with this response then you do have the right to take your complaint further to the Parliamentary Health Ombudsman, Millbank Tower, Millbank, London, SW1P 4QP


Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.


Rights And Responsibilities

You have the right:

  • good_ratingsTo be treated as an individual in a friendly and helpful manner.
  • To have your privacy and dignity respected.
  • To be given a clear explanation of your care and treatment.
  • To have information on services offered by the practice available in this leaflet.
  • To be offered a routine appointment with a health care professional within 24 hours and with a doctor within 48 hours.  You may have to wait longer for a doctor of your choice.
  • To have repeat prescriptions available within 48 hours of being ordered.
  • To be informed how long you can expect to wait for your test results.
  • To have the Practice Manager, Mr Alex Avis, deal confidentially and promptly with any complaint, comment or suggestion you may have.
  • To expect a high standard of hygiene to be maintained on these premises at all times.

You have a responsibility:

  • To keep appointments with the practice and any other health care facility and to let us know as soon as possible if you are unable to attend.
  • To take responsibility for your own health by eating a balanced diet and taking regular exercise etc.,
  • To telephone before 10.30am if a home visit is essential, except in an emergency.
  • To request night visits only in a genuine emergency.
  • To supervise your children while on the premises.
  • To treat the doctors, nurses and staff with courtesy. 


 
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