To provide patients with the highest quality personal health care, meeting medical needs and managing patients’ expectations with compassion and professionalism. We promote inclusive care programmes where appropriate, working in collaboration with supporting medical and voluntary organisations. We strongly advocate employee wellbeing, fostering a resilient culture of work-life balance and effective staff engagement.
The right care from the right person, first time
When you ring to book an appointment, you might notice our reception team will ask
you for a brief outline of how we can help you.
This is because we have introduced something called Care Navigation. It means our
reception team has been trained to ensure they can help you to find the best service for your
needs, so you can receive the right care more quickly. Anything you share with our team will
be kept confidential.
Through this specialist training, our team will be able to direct you to the most appropriate
clinician or service for your needs.
Our reception team will never offer clinical advice. Instead, this new way of working is about
offering you the choice to see more appropriate professionals in our practice team or even
somewhere else. If they can deal with the problem directly, it will often be quicker and means
you may not need to see a GP at all.
By working this way, it helps to free-up time for GPs to care for patients with complex or
serious health conditions that can only be managed by a doctor. More importantly though, it
means people are seen first by the clinician that is best placed to help you with your health
Helping you to choose
The choice is always yours though. It is completely up to you if you want to share
information with our reception team.
You will never be refused a GP appointment but we hope next time you contact our practice
and speak with our reception team you will see the value of seeing another healthcare
professional if they are able to help.
You can find out more about Care Navigation by taking a look at our frequently asked
questions, by picking up a leaflet or by speaking to a member of our practice team.
The practice is no longer able to accept incoming faxes. Please send you messages by email or in person in the practice. Please do not order repeat prescriptions by email as this is only monitored for a limited time each day.
Low Moor Medical Centre provides full access and has facilities for the disabled.
If you have any difficulties with communication through illness please see our on line form to let us know your prefered method of contact. The form can be found on the patient questionnaires page
How We Use Your Medical Record
Please follow this link to read how we use and safeguard your information:
How We use your Information
Online services for Low Moor Medical Practice users
People registered with our surgery can now book appointments and request repeat prescriptions at a time convenient to them, thanks to GP online services. These services enable people to book GP appointments and request repeat prescriptions via their computer, smartphone or tablet at a time that suits them rather than calling or visiting the surgery.
This approach can save people a phone call or journey to the surgery, and allow them to do what they need to when the surgery is closed. Patients living with a long term health condition can also benefit by having a greater involvement in their healthcare as they can access test results and keep track of their treatment.
All patient information is kept securely. This page on the surgery website www.lowmoormp.co.uk allows access to the information patients need.
This service works alongside traditional methods of accessing services, it does not replace them. By allowing people who want to make appointments and order prescriptions this way, it should become easier for others to get through on the phone to the surgery during busy periods.
If you want to register for GP online services you will need to fill out a form at the surgery and show two forms of ID one of which should have a photo (such as a UK passport or driving licence) and the other should have your address (such as a council tax bill). If you don’t have photo ID or anything with your address on it, it doesn’t mean you will not be able to use online services, our surgery staff may be able to help.
To register for GP online services, drop in and ask us, or to find out more visit the NHS Choices website at www.nhs.uk/GPonlineservices.
If you are already registered and struggling to access the system, please call the reception team for help.
The practice is now a training practice for doctors in training and hosts third year medical students. The students work along side our regular GP's in the consulting rooms, and hold some surgeries of their own. All patients will be advised if the offered appointment is with a student, who is supervised by one of our regular doctors. If you are unhappy with this, you will be offered an alternative appointment, but we cannot guarantee it will be on the same day.
Order your repeats Online CLICK HERE